News for 'Customer Service'

10 Job Skills That Will Be In Demand In 2025

10 Job Skills That Will Be In Demand In 2025

Rediff.com27 Dec 2024

Skills like social media, e-mail marketing, SEO (search engine optimisation) and PPC (pay per click) will be essential in 2025, says Sachin Alug, CEO, NLB Services.

US agents check gurdwaras for illegal immigrants

US agents check gurdwaras for illegal immigrants

Rediff.com27 Jan 2025

Law enforcement officials from the US Department of Homeland Security have started visiting gurdwaras in New York and New Jersey to check for the presence of illegal immigrants, drawing a sharp reaction from some Sikh organisations which see such actions as a threat to the sanctity of their faith. The Trump administration has rescinded the Biden administration's guidelines that protected places of worship from immigration enforcement actions, leading to concerns that gurdwaras are being targeted. Sikh organisations argue that gurdwaras are not just places of worship but also vital community centres and that surveillance and raids by armed law enforcement would burden religious exercise and limit the ability of Sikhs to gather and associate with one another.

Why gold import computation went wrong

Why gold import computation went wrong

Rediff.com9 Jan 2025

The government's initiative to migrate SEZ data from NSDL software to ICEGATE system for streamlined reporting of import data caused double counting of gold imports, resulting in inflated figures and the issue has now been largely rectified, government sources said. The downward revision has provided the actual picture of trade deficit (difference between imports and exports), which was earlier looking very high. The deficit for November will now be revised downwards from $37.84 billion to about $32.8 billion. Similarly, there will be a revision in overall import numbers as well.

Some equity research firms shutting shops after Sebi's guidelines

Some equity research firms shutting shops after Sebi's guidelines

Rediff.com22 Jan 2025

Markets regulator Sebi's new guidelines on research analysts (RAs) are forcing several equity research firms publicly announcing plans to shut down their shops due to heightened compliance and operational requirements. The Securities and Exchange Board of India (Sebi), on January 8, came out with guidelines for Research Analysts in a bid to curb fraudulent stock recommendations and illegal practices in the securities market.

India, US to finalise broad contours of proposed trade deal soon

India, US to finalise broad contours of proposed trade deal soon

Rediff.com17 Feb 2025

India and the US will sit together in the next couple of weeks to decide on the nature of the proposed trade agreement and finalise its broad contours, a senior official said on Monday. During the recent visit of Prime Minister Narendra Modi to Washington, India and the US announced to more than double the two-way commerce to $500 billion by 2030 and negotiate the first tranche of a mutually beneficial, multi-sector bilateral trade agreement (BTA) by fall of 2025.

Want To Buy A Mercedes? A BMW? An Audi?

Want To Buy A Mercedes? A BMW? An Audi?

Rediff.com30 Sep 2024

From attractive EMIs to assured buyback guarantees, luxury carmakers have lined up a slew of offers to woo customers this festival season to address dwindling sales amid rising inventories.

What EVs need for catching up with ICE-run cars

What EVs need for catching up with ICE-run cars

Rediff.com29 Jan 2025

'Currently, EVs are about 30-50 per cent more expensive than ICE vehicles. I believe the inflection point for EVs will come when this price gap narrows to 20-25 per cent. That's when people will start coming in.'

Meta expands WhatsApp payments service in India

Meta expands WhatsApp payments service in India

Rediff.com20 Sep 2023

WhatsApp on Wednesday announced the expansion of its payments service in India to make it easier for people transacting with businesses to pay for purchases directly in the chat, with a choice of UPI apps, including rival digital payment options, as well as credit and debit cards. Meta founder and CEO Mark Zuckerberg asserted that India is leading the world in people and businesses embracing messaging. WhatsApp said it is working with partners Razorpay and PayU "to make paying for something as simple as sending a message", as the Meta-owned platform unveiled a host of new features to woo businesses in India's booming commerce market.

Lava dials up ambitions for smart wearables market

Lava dials up ambitions for smart wearables market

Rediff.com20 Aug 2024

With the recent launch of smartwatches, home-grown smartphone maker Lava is looking to secure a strong foothold in the Indian wearables market. The company aims to capture up to 20 per cent of this segment over the next few years, according to a senior executive.

USTR Report Intensifies Trade Tensions With India

USTR Report Intensifies Trade Tensions With India

Rediff.com2 Apr 2025

The US Trade Representative noted that India's average applied tariff rate stood at 17% per cent, the highest of any major world economy.

Indian student self-deports after US revokes visa for supporting Hamas

Indian student self-deports after US revokes visa for supporting Hamas

Rediff.com15 Mar 2025

Ranjani Srinivasan, a citizen and national of India, entered the United States on a F-1 student visa as a doctoral student in Urban Planning at Columbia University, the Department of Homeland Security said in a statement on Friday. It added that Srinivasan was "involved in activities supporting" Hamas, a terrorist organisation.

Taxes comprise 66 paise of every rupee in govt coffer

Taxes comprise 66 paise of every rupee in govt coffer

Rediff.com1 Feb 2025

For every rupee in the government coffer, the biggest pie of 66 paise will come from direct and indirect taxes, according to the Union Budget 2025-26 documents. Around 24 paise will come from borrowings and other liabilities, 9 paise from non-tax revenue like divestment, and 1 paise from non-debt capital receipts, the Budget documents said.

Honda Motorcycle and Scooter launches Activa in electric avatar

Honda Motorcycle and Scooter launches Activa in electric avatar

Rediff.com27 Nov 2024

Honda Motorcycle and Scooter India (HMSI) on Wednesday forayed into the fast-growing domestic electric mobility market with the introduction of e-scooters, ACTIVA e: and QC1, with swappable and fixed batteries. With this, the Japanese two-wheeler maker will now be competing with other legacy players such as Bajaj Auto, Hero MotoCorp, TVS Group as well as pure EV players like Ather and Ola, who already have a good presence in the segment, which is growing at 34 per cent year-on-year.

Gautam Singhania-backed SCCG seeks licence to restore foreign cars

Gautam Singhania-backed SCCG seeks licence to restore foreign cars

Rediff.com13 Jan 2025

Car restoration service provider Super Car Club Garage (SCCG), backed by Raymond chairman and managing director Gautam Singhania, has sought the Centre's green light for a licence to import foreign vehicles for restoration and subsequent re-export.

Why Has FATF Summoned Indian Gaming Firms?

Why Has FATF Summoned Indian Gaming Firms?

Rediff.com20 Feb 2025

Dream11, Baazi Games, Zupee and WinZO among others are invited for the discussion with the anti-money laundering watchdog.

'Tariffs will hurt insurance, patients and everyone'

'Tariffs will hurt insurance, patients and everyone'

Rediff.com10 Feb 2025

After registering a net profit of Rs 25.1 crore in Q3FY25 and consolidated revenues growing by 7 per cent on a like-for-like basis, Siddharth Mittal, chief executive officer (CEO) and managing director, Biocon, told Sohini Das/Business Standard in a virtual interaction that local manufacturing in the US is a trade off between cost and qualifying to do business there.

AI Disruption Is REAL & Happening FAST!

AI Disruption Is REAL & Happening FAST!

Rediff.com28 Aug 2024

When AI is used to enhance operational efficiency, businesses can deliver the same product or service but with improved quality, faster, or even at a reduced cost

How AI is shaping the future of fashion e-commerce

How AI is shaping the future of fashion e-commerce

Rediff.com17 Dec 2024

'We have reached 70 million monthly active users during this festival season, which is another great milestone for us.'

Reliance Q3 net rises 7.4% on rebound in retail, higher telecom earnings

Reliance Q3 net rises 7.4% on rebound in retail, higher telecom earnings

Rediff.com16 Jan 2025

Reliance Industries Ltd on Thursday reported a 7.4 per cent rise in its December quarter net profit, as its retail business rebounded and telecom earnings rose. Its consolidated net profit of Rs 18,540 crore, or Rs 13.70 per share, in October-December - the third quarter of April 2024 to March 2025 fiscal (FY25) - compared to Rs 17,265 crore, or Rs 12.76 a share, in the same period a year back, according to a stock exchange filing by the company.

E-commerce Creating Jobs For Women

E-commerce Creating Jobs For Women

Rediff.com14 Oct 2024

'Women are taking on key roles in warehouses, such as picking and packing, as well as in our last-mile operations across India.'

When Your First Start-Up Fails... 7 Things To Do

When Your First Start-Up Fails... 7 Things To Do

Rediff.com19 Aug 2024

Going back to the board, analysing mistakes and efficiently addressing them can help entrepreneurs establish successful start-ups in the long run, says Vikram Bhandari, the chief technology and innovation officer at Riveron, a business advisory firm.

Fighting digital fraud: From KYC processes to advanced authentication

Fighting digital fraud: From KYC processes to advanced authentication

Rediff.com10 Feb 2025

In today's rapidly evolving digital payment landscape, security concerns remain a top priority for stakeholders across sectors.

Tata to now pay cellphone customers!

Tata to now pay cellphone customers!

Rediff.com4 Mar 2010

After pioneering per-second billing for mobile telephone calls, Tata Teleservices, which offers both GSM and CDMA services, has again unleashed an interesting initiative. It says its subscribers would be compensated if the company failed to meet pre-determined levels of service standards.The new 'Customer Service Charter' for its Tata Indicom users would include five customer commitments such as bill disputes, call drop and handset replacement, among others.

After Air India, Vistara announces VRS for permanent ground staff

After Air India, Vistara announces VRS for permanent ground staff

Rediff.com30 Jul 2024

Indian carrier Vistara on Monday announced voluntary retirement scheme (VRS) and voluntary separation scheme (VSS) for its permanent ground staff ahead of its merger with Air India, which had announced similar plans for its non-flying permanent staff two weeks ago.

India, US decide to hold sector-specific talks for proposed trade pact

India, US decide to hold sector-specific talks for proposed trade pact

Rediff.com29 Mar 2025

India and the US have decided to hold sector-specific talks in the coming weeks to finalise the structure of the proposed bilateral trade agreement (BTA), the government said on Saturday. The engagement between the two countries came in the backdrop of the USA's threat to impose reciprocal tariffs on its key trading partners, including India, on April 2.

'India Not tougher Than Other Markets'

'India Not tougher Than Other Markets'

Rediff.com23 Dec 2024

'Regulatory challenges exist everywhere. What we look for is regulatory stability over time.'

Kotak Mahindra Bank's margins to improve after ban removal: Brokerages

Kotak Mahindra Bank's margins to improve after ban removal: Brokerages

Rediff.com21 Feb 2025

Kotak Mahindra Bank's net interest margin is likely to swell after the Reserve Bank of India (RBI) lifted its restrictions on the private lender that barred it from issuing fresh credit cards and onboarding new customers through digital mode, brokerages said on Thursday. The bank's net interest margin (NIM) has seen a decline of over 35 basis points (bps) since the restrictions were imposed by the regulator in April 2024.

HEX20 Elevates India With Nila Launch

HEX20 Elevates India With Nila Launch

Rediff.com7 Apr 2025

'The launch of Nila, our very first satellite was very emotional as well as nerve wracking. We tried to calm ourselves by cracking some poor jokes!'

'We want to create an all-weather franchise'

'We want to create an all-weather franchise'

Rediff.com10 Dec 2024

'We have seen something do very well when the times are good but maybe not as well when the times are bad.'

Telcos bag 20 mn 5G customers in less than 4 months

Telcos bag 20 mn 5G customers in less than 4 months

Rediff.com2 Feb 2023

Indian telcos have been able to garner over 20 million 5G customers in less than four months after the official launch of the service last October, according to industry estimates. With telecom operators like Reliance Jio and Bharti Airtel aggressively rolling out their 5G services in over 190 cities across the country to date, India is now only behind China and the US in terms of the number of cities in a country where 5G services have been extended. Top executives in telcos say that the number of 5G subscribers in India is a conservative estimate and that it will rise as the roll-out gains momentum.

Two Insurers Announce Investment In Bima Sugam

Two Insurers Announce Investment In Bima Sugam

Rediff.com14 Mar 2025

New India Assurance and Niva Bupa have invested in the Bima Sugam India Federation.

How is Tata Motors gearing up to face competition?

How is Tata Motors gearing up to face competition?

Rediff.com8 Jan 2025

Why is Shailesh Chandra, managing director of Tata Motors Passenger Vehicles and Tata Passenger Electric Mobility, not worried about the competition?

Zepto Grabs #2 Spot in Global Food Apps

Zepto Grabs #2 Spot in Global Food Apps

Rediff.com6 Feb 2025

Zomato is at 5, Swiggy at 9, Blinkit at 10.

'A Tsunami is coming on April 2': Oppn on Trump's tariff war

'A Tsunami is coming on April 2': Oppn on Trump's tariff war

Rediff.com28 Mar 2025

Opposition MPs in India's Rajya Sabha raised concerns about US President Donald Trump's tariff threats, demanding the government clarify its response and engage in discussions with opposition parties. Leaders like P Chidambaram and Sagarika Ghose warned of potential economic repercussions, including depressed exports, lower FDI, and a significant tariff burden. The debate also touched on other issues such as the government's economic policies, demonetization, and the impact of GST on common citizens.

What Tech Risks Will the World Face in 2025?

What Tech Risks Will the World Face in 2025?

Rediff.com12 Feb 2025

While advancements in biotechnology hold immense promise for health and innovation, they also come with significant risks if misused.

AI & automation to play a crucial role for retail industry in 2025

AI & automation to play a crucial role for retail industry in 2025

Rediff.com30 Dec 2024

With the rapid evolution of channels like quick-commerce and the emergence of ONDC, the Indian retail industry is 'cautiously optimistic' for 2025, in which new-age technologies such as AI and automation will play a crucial role, driving efficiency and personalisation.

7 Lessons To Be An Entrepreneur

7 Lessons To Be An Entrepreneur

Rediff.com10 Jan 2025

'Before you work on your business plan, before you build your team, you should have a clear idea about what your product is, who your customer is, how valuable the product is, and whether the market is deep and wide.'

Toyota expects high growth momentum to continue

Toyota expects high growth momentum to continue

Rediff.com12 Dec 2024

Amid slowing volume sales among India's major automakers, Toyota Kirloskar Motor (TKM) has defied the trend with strong growth, driven by demand for hybrid vehicles and a reliable product line up. The company expects this momentum to continue in 2025. "The overall response to our cars has been fabulous. So, we foresee the same momentum in 2025 as well," Sabari Manohar, vice-president, sales-service-used car business, TKM, said.

TaMo in driver's seat to combat headwinds

TaMo in driver's seat to combat headwinds

Rediff.com20 Mar 2025

Automobile giant Tata Motors' shares were in demand on Wednesday as the stock rallied as much as 3.69 per cent to hit an intraday high of Rs 671.80 per share, before settling 3.18 per cent higher at Rs 668.45. By comparison, the BSE Sensex settled 0.10 per cent, or 72.56 points, lower at 74,029.76.

Be a Customer Relations Advisor!

Be a Customer Relations Advisor!

Rediff.com25 Feb 2005

3 Global Services, a Hutchison Whampoa company, is looking for Customer Relations Advisors.