News for 'Customer Service'

RBI set to launch UPI-like unified lending platform

RBI set to launch UPI-like unified lending platform

Rediff.com27 Aug 2024

The Reserve Bank of India (RBI) will launch the Unified Lending Interface (ULI) nationwide in due course, aiming to transform India's lending sector, similar to how the Unified Payments Interface (UPI) revolutionised the payments ecosystem, Governor Shaktikanta Das said on Monday.

ICICI Bank warms up to customers

ICICI Bank warms up to customers

Rediff.com10 Mar 2007

The bank has 1.8 lakh customers with no-frills accounts, which provide basic banking services without the need to maintain a large minimum balance.

Small Town India Falls In Love With MFs

Small Town India Falls In Love With MFs

Rediff.com24 Dec 2024

More than 50 per cent of SIP accounts come from semi-urban and rural areas.

Paytm appears poised for rebound

Paytm appears poised for rebound

Rediff.com18 Oct 2024

While Paytm (One97 Communications) is not completely past regulatory hurdles, its share price has gained in the last month or two. The Paytm handle migration is complete along with FDI clearance necessary for the Payment Aggregator (PA) license. UPI consumer data indicates stable market share, and expansion in partner networks in financial distribution. All this implies Paytm could be set to meet guidance of turning Adjusted Ebitda breakeven by Q4FY25 (ex of UPI-incentives).

Watch Out For These Car Launches!

Watch Out For These Car Launches!

Rediff.com12 Aug 2024

Mahindra is coming up with the Thar Roxx. MG Motor India announced a third electric vehicle Windsor. Hyundai and Kia are expected to introduce updated versions of the Alcazar and Carnival respectively.

'Want To Take Everybody's Ideas To Space'

'Want To Take Everybody's Ideas To Space'

Rediff.com8 Jan 2025

'To access our satellite, you don't need any IQ test, you don't need to write an examination.' 'You can be a Class 1 student, an engineering student, a 60-year-old person, anybody can access our satellite.'

Strong Q2 performance, growth outlook drive gains for Info Edge stock

Strong Q2 performance, growth outlook drive gains for Info Edge stock

Rediff.com30 Nov 2024

The stock of online classified major Info Edge (India) was up over 6 per cent on Friday on expectations of demand improvement for Indian IT companies. Strong revenue growth prospects for each of its online verticals - including recruitment, matrimony, real estate, education, and upside from its holdings in companies such as Zomato - had prompted Goldman Sachs to upgrade the stock. Info Edge's standalone revenue grew 10.6 per cent year on year (Y-o-Y) in Q2FY25, beating consensus. 99acres (+16.9 per cent Y-o-Y) and Jeevansathi (+33 per cent Y-o-Y) were drivers of growth while recruitment grew 8.5 per cent Y-o-Y.

Looking for customer care specialists

Looking for customer care specialists

Rediff.com26 Jul 2006

Daksh, IBM's BPO arm, is looking for Customer Care Specialists (tech/ semi-tech and customer service).

'Preparing to enter affordable housing loans space'

'Preparing to enter affordable housing loans space'

Rediff.com13 Oct 2024

'Focus will be on smaller loan amounts to meet the needs of affordable homebuyers.'

'God Save Insurance Industry'

'God Save Insurance Industry'

Rediff.com9 Dec 2024

'Some of the astounding proposals, if translated into statutory provisions, would be suicidal.' 'This would not be a wonder cure for increasing insurance penetration and only result in mushrooming growth of players like paan kiosks with deleterious consequences.'

Will India's FMCG sector see consumption revival in 2025?

Will India's FMCG sector see consumption revival in 2025?

Rediff.com23 Dec 2024

The FMCG industry hopes for a revival in consumption growth in 2025 with some 'green shoots' already visible, after having a challenging year amid escalating input costs and a double-digit rise in food inflation, which ultimately slowed down the pace of the urban market growth in the second half of 2024. Soaring prices of commodities such as palm oil, coffee, cocoa and wheat forced FMCG players to go for a hike of 3 to 5 per cent or resort to shrinkflation by reducing pack sizes and grammage to retain attractive price points, fearing a volume loss.

Infosys under probe for alleged GST evasion of Rs 32,403 cr

Infosys under probe for alleged GST evasion of Rs 32,403 cr

Rediff.com1 Aug 2024

India's second largest IT services company Infosys has been slapped with a 'pre-show cause' notice for alleged GST evasion to the tune of about Rs 32,403 crore. In a BSE filing, the Bengaluru headquartered IT firm said Karnataka State GST authorities have issued a pre-show cause notice for payment of GST of Rs 32,403 crores for the period July 2017 to March 2022, towards the expenses incurred by overseas branch offices of Infosys Ltd, and added that the company has responded to the pre-show cause notice.

Countdown Begins To Budget 2025

Countdown Begins To Budget 2025

Rediff.com7 Dec 2024

It will be the second Budget of the Modi 3.0 government and eighth straight Budget for Nirmala Sitharaman, rare in Indian polity.

MG Cyberster EV To Debut In India In January 2025

MG Cyberster EV To Debut In India In January 2025

Rediff.com3 Dec 2024

The Cyberster is currently sold in the UK for about Rs 63 lakh and is expected to be priced between Rs 65 lakh and Rs 70 lakhs.

Amazon India creates 110K seasonal jobs ahead of festivals

Amazon India creates 110K seasonal jobs ahead of festivals

Rediff.com14 Sep 2024

E-commerce firm Amazon India has announced the creation of over 110,000 seasonal job opportunities across its operations network as it prepares to serve millions of customers throughout India during the upcoming festival season. These positions include both direct and indirect roles in cities such as Mumbai, Delhi, Pune, Bengaluru, Hyderabad, Kolkata, Lucknow, and Chennai, among others. Notably, Amazon has hired thousands of women and nearly 1,900 individuals with disabilities into its existing network.

Audi launches 24x7 customer assistance service

Audi launches 24x7 customer assistance service

Rediff.com21 Jan 2009

The 24X7 emergency service will be available for all Audi customers with the vehicle under warranty period without additional costs, the company said. As part of the assistance service, two toll-free numbers have been dedicated to Audi car-owners across the country.

'NIM To See Increase After Couple Of Quarters'

'NIM To See Increase After Couple Of Quarters'

Rediff.com6 Sep 2024

'There has been a change in the advances mix, with the share of corporate loans decreasing.'

Can Kirana Stores Beat The Q-Com Threat?

Can Kirana Stores Beat The Q-Com Threat?

Rediff.com30 Sep 2024

Indian kiranas are agile enough to face the q-com challenge, but it's going to be a tough fight, notes Ambi Parameswaran.

Google Cloud's ambitious India plans

Google Cloud's ambitious India plans

Rediff.com6 Oct 2024

India is among the fastest-growing markets for Google in the cloud services segment, a senior executive has said, adding that the tech giant is looking to partner companies in their business transformation through its offerings. Google Cloud India is seeing an "increased adoption" of its offerings across segments from the public sector to small and medium businesses and from startups and digital-native companies, Google Cloud India vice president and country managing director Bikram Singh Bedi told PTI.

Working capital cycle shortest in 25 yrs at 47.8 days

Working capital cycle shortest in 25 yrs at 47.8 days

Rediff.com11 Sep 2024

A key indicator of corporate efficiency may now be better than at any time since the turn of the millennium. The net working capital cycle - a crucial measure that tracks the time a company takes to convert current assets like inventory into sales and then collect the money from customers - has seen remarkable improvement. According to data from the Centre for Monitoring Indian Economy (CMIE), the average company needed nearly 90 days to complete this cycle in 1999-2000.

5 things we hate about Indian customer care services

5 things we hate about Indian customer care services

Rediff.com29 Dec 2011

As the people on the other side who suffer the interaction with customer care service agents, here are 5 things about Indian call centres that leaves us exasperated.

Banks alert customers about mobile banking malware targeting over 200 apps

Banks alert customers about mobile banking malware targeting over 200 apps

Rediff.com21 Sep 2022

Several Indian banks have alerted their customers not to download apps from any source other than official app stores. Banking customers are being targeted by a new type of mobile banking malware campaign using SOVA Android Trojan. This malware captures the credentials when users log onto their net-banking apps and access bank accounts. The new version of SOVA appears to be targeting more than 200 mobile applications, including banking apps and crypto wallets.

Harley, Triumph blaze a trail, give Enfield a tough ride

Harley, Triumph blaze a trail, give Enfield a tough ride

Rediff.com19 Feb 2024

It has been seven months since the iconic motorcycle manufacturers, Harley-Davidson and Triumph, embarked on their journey in India with the backing of partners Hero MotoCorp and Bajaj Auto. According to data shared by the Indian majors, both brands are already creating ripples in the above 350cc category. The increase in sales has prompted a ramp-up in production and even the doubling of retail touchpoints for one of them.

New client additions to turbocharge Dixon growth

New client additions to turbocharge Dixon growth

Rediff.com19 Sep 2024

The news of Dixon Technologies (India)'s tie-up with HP in addition to its existing Lenovo and Acer partnerships has led to a 5 per cent stock uptick since the start of the week. Dixon can target roughly 60 per cent of India's addressable IT hardware market with these contracts. Dixon targets Rs 48,000 crore in revenue from IT hardware under the PLI scheme over the next six years.

Automakers Gear Up For Festive Season

Automakers Gear Up For Festive Season

Rediff.com2 Sep 2024

...But sales of domestic passenger vehicles dropped 2% to 3% year-on-year in August owing to low demand.

What Type Of Personal Loan Could You Opt For?

What Type Of Personal Loan Could You Opt For?

Rediff.com25 Nov 2024

In addition to interest rates, review the fine print for penalties and repayment terms, and select a reputable lender to avoid harsh recovery practices.

WazirX looks for white knight; users set to lose 43% funds

WazirX looks for white knight; users set to lose 43% funds

Rediff.com3 Sep 2024

Crypto exchange WazirX has said customers affected by the recent cyber attack will not be able to recover their full funds even as the firm looks to restructure. At a virtual press conference, the firm's advisor said at best the company might look to return 55-57 per cent of the money. "This is what can be returned to users with the benefit of this restructuring," said Jason Kardachi, managing director (restructuring), Kroll.

The Machine That Saved Tanishq

The Machine That Saved Tanishq

Rediff.com29 Aug 2024

Stories are legion about the Karatmeter's use at that time. Hundreds of people standing in queue for testing, customers breaking down after discovering the actual purity of their jewellery and then becoming irate about the jeweller who had gypped them, the local jewellery industry leaning heavily on the Tanishq franchisees to desist from using it, some jewellers even threatening violent action.

Brokerages revise fee as true-to-label norms kick in

Brokerages revise fee as true-to-label norms kick in

Rediff.com3 Oct 2024

Leading brokerages have revised their charges with the true-to-label norms by the Securities and Exchange Board of India (Sebi) kicking in from Tuesday.

Blinkit vs Instamart: Chasing a moving target in quick commerce race

Blinkit vs Instamart: Chasing a moving target in quick commerce race

Rediff.com6 Dec 2024

Competition in the fast-growing quick commerce sector is heating up as Swiggy Instamart faces a tough challenge in narrowing the gap with Blinkit, which currently dominates the market. In the second quarter (Q2) of 2024-25 (FY25), Instamart's gross order value (GOV) rose by 42.1 per cent quarter-on-quarter (Q-o-Q) and 75.5 per cent year-on-year (Y-o-Y), reaching Rs 3,382 crore.

Tata Digital unveils leaner A-team under CEO Tahilyani

Tata Digital unveils leaner A-team under CEO Tahilyani

Rediff.com21 May 2024

After weeks of organisational shakeup, Tata Digital's new chief executive Naveen Tahilyani has come up with a revamped executive team for the Neu super app. Tahilyani announced his A-team in an internal mail to employees. The focus of the rejig has been to streamline the structure of the leadership and make the firm nimble and business focused.

Groom reaches Guwahati on time for wedding thanks to railways

Groom reaches Guwahati on time for wedding thanks to railways

Rediff.com17 Nov 2024

A Mumbai man managed to reach Guwahati on time for his wedding on Sunday, thanks to the help of Indian Railways. The groom and his relatives were travelling on the Gitanjali Express from Mumbai, which was delayed. They were worried about missing the Saraighat Express to Guwahati. A member of the wedding party posted a message on X, requesting help. The Howrah Divisional Railway Manager, acting on instructions from higher authorities, detained the Saraighat Express and ensured the swift arrival of the Gitanjali Express. The groom and his relatives were then quickly transported to the Saraighat Express by battery-operated vehicles. The wedding took place without further complications. The family expressed their gratitude to the Indian Railways for their assistance.

Draft framework: RBI for more options to authenticate digital payments

Draft framework: RBI for more options to authenticate digital payments

Rediff.com1 Aug 2024

The Reserve Bank of India (RBI) on Wednesday issued a draft framework for alternative authentication mechanism for digital payments, wherein it has mandated that all digital payment transactions would have to be authenticated with an additional factor of authentication (AFA), except small value contactless card payments for up to Rs 5,000 at point of sale terminals, e-mandates for recurring transactions, and small value digital payments through offline mode, among others. Additionally, it has said that all digital payment transactions, other than card present transactions, have to ensure that one of the factors of authentication is dynamically created, i.e., the factor is generated after initiation of payment; is specific to the transaction; and cannot be reused.

D2C brands hitch their wagon to quick-commerce

D2C brands hitch their wagon to quick-commerce

Rediff.com23 Sep 2024

As quick commerce gains ground, emerging direct-to-consumer (D2C) brands are betting big on digital channels to drive growth. According to Aman Gupta, co-founder of wearables brand BoAt, new-age brands in India have been expanding at a much faster pace than expected, driven by digital channels like quick-commerce. "Investors doubted the potential of D2C brands when we started, but today there are multiple brands in the startup market that are growing on the shoulders of these digital channels," Gupta said while addressing a session at Razorpay's D2C and Retail Summit recently.

BEWARE Of Such Scams!

BEWARE Of Such Scams!

Rediff.com29 Jul 2024

What is digital house arrest? It is a tactic cybercriminals use to confine victims to their homes and scam them, explains Tamal Bandyopadhyay.

Just 3,000 nods: Trai's whitelisting deadline may be pushed by 30 days

Just 3,000 nods: Trai's whitelisting deadline may be pushed by 30 days

Rediff.com27 Sep 2024

The Telecom Regulatory Authority of India (Trai) may extend the deadline to whitelist URLs (Uniform Resource Locators), APKs (Android Package Kit), or OTT (Over The Top) links - through which it intends to curb their misuse -is likely to be extended by 30 days as only over 3,000 registered senders (businesses) have complied, officials indicated. According to Trai officials, over 3,000 registered senders have whitelisted more than 70,000 links, but many more (thousands of others) are yet to comply with the directive as the mandatory norms are set to come into effect from October 1.

What Sitharaman's 7th Budget has in store for us

What Sitharaman's 7th Budget has in store for us

Rediff.com23 Jul 2024

Highlights of the Union Budget 2024-25 presented by Finance Minister Nirmala Sitharaman in Lok Sabha on Tuesday.

Bharti Airtel Q1 profit jumps 2.5 times to Rs 4,160 cr

Bharti Airtel Q1 profit jumps 2.5 times to Rs 4,160 cr

Rediff.com5 Aug 2024

Telecom operator Bharti Airtel reported more than 2.5 times jump in its consolidated profit to Rs 4,160 crore in the April-June quarter of 2024-25 compared to the year-ago period driven by an improvement in average revenue per user and an exceptional gain of Rs 735 crore. The company had posted a profit of Rs 1,612.5 crore in the same period a year ago. The consolidated revenue from operations of Bharti Airtel increased by 2.8 per cent to Rs 38,506.4 crore during the reported quarter from Rs 37,440 crore in the June quarter of the last year.

3 Global Services needs Customer Relation Advisors

3 Global Services needs Customer Relation Advisors

Rediff.com13 Oct 2004

Needed: Customer Relation Advisors at 3 Global Services, A Hutchison Whampoa Company.