News for 'Customer Service'

Govt revises gold import data from April; cuts Nov figures by $5 bn to $9.84 bn

Govt revises gold import data from April; cuts Nov figures by $5 bn to $9.84 bn

Rediff.com8 Jan 2025

The government has revised gold import data, bringing down numbers for November by $5 billion to $9.84 billion, possibly to rectify double accounting of inbound shipments. According to revised data of the commerce ministry arm Directorate General of Commercial Intelligence and Statistics (DGCIS), gold import numbers have been slashed since April 2024, revealing excess imports of about $11.7 billion during the first eight months of 2024-25.

Mercedes to cost Rs 2 lakh - Rs 9 lakh more from Jan 1

Mercedes to cost Rs 2 lakh - Rs 9 lakh more from Jan 1

Rediff.com15 Nov 2024

German luxury carmaker Mercedes-Benz on Friday said it will hike prices of its vehicles in India by up to 3 per cent on its entire model range in the portfolio from January 1, 2025, citing a rise in input costs, inflationary pressures and higher operational expenses. Prices of Mercedes-Benz cars in India will be revised by Rs 2 lakh for the GLC to Rs 9 lakh for the top-end Mercedes-Maybach S 680 luxury limousine, Mercedes-Benz India said in a statement.

Apple to start selling 'Made in India' iPhone 16 Pro from Oct

Apple to start selling 'Made in India' iPhone 16 Pro from Oct

Rediff.com4 Oct 2024

iPhone maker Apple on Friday said it will open four more stores in India, located in Pune, Bengaluru, Delhi-NCR and Mumbai. The company said it will also roll out its first-ever "made in India" iPhone 16 Pro and iPhone 16 Pro Max series devices this month.

India's PV market posts record sales in 2024

India's PV market posts record sales in 2024

Rediff.com1 Jan 2025

Indian passenger vehicles market registered record wholesales of 43 lakh units in 2024, with companies like market leader Maruti Suzuki, Hyundai, Tata Motors, Toyota Kirloskar Motor, and Kia posting their best-ever annual domestic sales. The continued growth of SUVs, along with rural markets playing a key role in driving up car sales, helped the industry better the previous best of nearly 41.1 lakh units posted in 2023.

3 Indian Cos Among Biggest Arms Producers

3 Indian Cos Among Biggest Arms Producers

Rediff.com6 Dec 2024

HAL, BEL and MDL feature on Sipri's list of the 100 largest arms producers in the world.

HDFC Bank aims to reduce CD ratio, plans slower loan growth in FY25

HDFC Bank aims to reduce CD ratio, plans slower loan growth in FY25

Rediff.com21 Oct 2024

The country's largest private sector lender HDFC Bank on Saturday said it will grow its loan book slower than the industry in the current financial year (FY25). The move comes as the lender looks to bring down its elevated credit - deposit (CD) ratio to pre-merger levels. "We will bring down the CD ratio faster than what we had anticipated.

Economists see reforms in the air ahead of Budget

Economists see reforms in the air ahead of Budget

Rediff.com6 Jan 2025

Following the lacklustre growth numbers in the second quarter (Q2FY25), economists believe the upcoming Union Budget for 2025-26 should focus on reforms that will stimulate consumption, manufacturing and spur employment. India's growth unexpectedly slowed to 5.4 per cent in the second quarter, due to low capital formation, weak consumption, besides adverse weather impact.

4.5 lakh weddings in 3 weeks set to bring traffic chaos in Delhi

4.5 lakh weddings in 3 weeks set to bring traffic chaos in Delhi

Rediff.com12 Nov 2024

The wedding season in Delhi has kicked off, with an estimated 4.5 lakh weddings expected over the next three weeks. Delhi Police are preparing for heavy traffic congestion and have deployed additional personnel to manage the situation. The season is also expected to provide a significant economic boost to the city, with wedding vendors reporting a surge in bookings.

RBI, Always Watchful, Always Vigilant

RBI, Always Watchful, Always Vigilant

Rediff.com2 Jan 2025

The RBI has changed the way it approached supervision in the past. Having seen a couple of collapses in the NBFC sector and the near-collapse of a few banks, it is focusing on regular drills to prevent a fire from breaking out, explains Tamal Bandyopadhyay.

Bharti Airtel Q2 net profit zooms nearly three-fold to Rs 3,593 cr

Bharti Airtel Q2 net profit zooms nearly three-fold to Rs 3,593 cr

Rediff.com28 Oct 2024

Bharti Airtel on Monday reported a 168 per cent year-on-year rise in consolidated net profit to Rs 3,593 crore for the September quarter, and the company unveiled top-level changes, including Gopal Vittal moving into the role of executive vice chairman on January 1, 2026. India's second-largest telco - that competes with Reliance Jio and Vodafone Idea in the Indian telecom market - clocked quarterly revenues of Rs 41,473 crore, 12 per cent higher than the year-ago period, aided by strong momentum in India and growth in Africa.

'When the market is good, you have to capitalise on it'

'When the market is good, you have to capitalise on it'

Rediff.com29 Nov 2024

'Within India, people want high-quality, personalised banking services, and the demand for such services has exploded.'

Competitors unfazed by Flipkart's 10-min delivery foray

Competitors unfazed by Flipkart's 10-min delivery foray

Rediff.com7 Aug 2024

At a time when Flipkart has entered the quick-commerce race with a service called "Minutes", executives at rival players said they are in a wait-and-watch mode. They said they would be concerned only once the e-commerce firm is able to succeed in this space. The Walmart-owned firm's quick-commerce service has gone live in some parts of Bengaluru, putting it in competition with firms such as Zepto, Swiggy's Instamart, and Zomato's Blinkit.

'Can I Join IT After BSc Chemistry?'

'Can I Join IT After BSc Chemistry?'

Rediff.com11 Dec 2024

rediffGURU Chocko Valliappa offers advice on how you can pick the right course and career.

Sitharaman urges banks to make loans affordable

Sitharaman urges banks to make loans affordable

Rediff.com18 Nov 2024

Union Finance Minister Nirmala Sitharaman on Monday said people are finding current interest rates "very stressful" and urged banks to make them affordable. Speaking at an event organised by State Bank of India, the finance minister said that at present, India requires industry to ramp up and invest in new facilities, and added that lowering lending rates can help achieve the "Viksit Bharat" aspiration.

JSW MG bets on EV revolution with bold Windsor pricing

JSW MG bets on EV revolution with bold Windsor pricing

Rediff.com19 Sep 2024

Stepping up the competition in the electric vehicle (EV) market, JSW MG Motor on Wednesday launched its electric crossover sport utility vehicle (SUV) Windsor with a new and 'aggressive' pricing model, an assured buyback plan, a lifetime battery warranty, and free public charging for one year. Under this new battery-as-a-service (BaaS) pricing model, customers can purchase the Windsor at a starting price of Rs 9.99 lakh (ex-showroom) and then pay a battery usage fee of Rs 3.5 per kilometre (km).

Top 10 Skills To Succeed At Work

Top 10 Skills To Succeed At Work

Rediff.com26 Mar 2024

Digital literacy is emerging as the professional language of 2024. It is the ability to process complex data sets, deploy critical communication technologies appropriately and validate your importance at your workplace, explains Jagdeep Kochar, managing director, Baker & Taylor India.

Air India Delhi-New York flyer finds cockroach in food

Air India Delhi-New York flyer finds cockroach in food

Rediff.com28 Sep 2024

An Air India passenger has complained of finding a cockroach in an omelette served onboard the flight from the national capital to New York, with the airline saying the matter has been taken up with the catering service provider for further investigation.

Hero MotoCorp to vroom on new launches and uptick in rural growth

Hero MotoCorp to vroom on new launches and uptick in rural growth

Rediff.com23 Aug 2024

Hero MotoCorp (HMCL) saw strong volume performance in the first quarter of the current financial year (Q1FY25), but margins disappointed due to weak spare part sales and negative electric vehicle (EV) margins. The company hopes for a strong festive season due to better rural sentiment. Revenue grew 16 per cent year-on-year (Y-o-Y) to Rs 10,140 crore, operating profit was up 21 per cent to Rs 1,460 crore, and adjusted net profit grew 19 per cent Y-o-Y to Rs 1,120 crore.

Why Households Are Shifting Funds To Equities

Why Households Are Shifting Funds To Equities

Rediff.com25 Sep 2024

Allocation to bank deposits -- fixed deposits, savings account deposits, and current account deposits -- came down.

ICICI Bank warms up to customers

ICICI Bank warms up to customers

Rediff.com10 Mar 2007

The bank has 1.8 lakh customers with no-frills accounts, which provide basic banking services without the need to maintain a large minimum balance.

'We are trying and creating solutions for SME segment'

'We are trying and creating solutions for SME segment'

Rediff.com20 Jul 2024

'The pricing model will be different. The product will be different.'

How To Stay Safe From UPI Frauds

How To Stay Safe From UPI Frauds

Rediff.com2 Dec 2024

Link your UPI app to a separate bank account or wallet that has only a limited sum.

Jio mobile tariff to go up by 12-27% from Jul 3

Jio mobile tariff to go up by 12-27% from Jul 3

Rediff.com27 Jun 2024

Reliance Jio, India's top telecom operator, announced a 12-27 per cent hike in mobile tariffs -- the first in two and half years, setting the stage for other operators like Vodafone Idea to raise charges. The company has also restricted the access of unlimited free 5G services for customers. The hike comes immediately after the spectrum auction, as per the anticipation of sector experts.

Looking for customer care specialists

Looking for customer care specialists

Rediff.com26 Jul 2006

Daksh, IBM's BPO arm, is looking for Customer Care Specialists (tech/ semi-tech and customer service).

Vistara-Air India merger: How these two distinct brands will blend

Vistara-Air India merger: How these two distinct brands will blend

Rediff.com4 Nov 2024

In about a fortnight, Vistara - known for its premium service - will take off on its final flight before merging into the legacy of Air India. Set for November 12, the merger has sparked discussions on how these two distinct brands will blend.

Zomato m-cap pips that of Tata Motors, Bajaj Auto; analysts stay bullish

Zomato m-cap pips that of Tata Motors, Bajaj Auto; analysts stay bullish

Rediff.com20 Dec 2024

Food delivery and quick commerce (qcom) service application (app), Zomato, now commands a market capitalisation (mcap) higher than automobile giants Tata Motors and Bajaj Auto. Zomato, whose shares closed 1.18 per cent lower on Thursday at Rs 288.45 per share, has an mcap of Rs 2.78 trillion, according to BSE data. By comparison, Tata Motors' mcap stood at Rs 2.74 trillion, while Bajaj Auto's was Rs 2.5 trillion on the BSE.

RBI directs gold loan providers to review policies and practices

RBI directs gold loan providers to review policies and practices

Rediff.com1 Oct 2024

The Reserve Bank of India (RBI) on Monday directed banks and non-banking financial companies (NBFCs) offering gold loans to thoroughly review their policies, processes, and practices to identify any gaps. The central bank also told them to closely monitoring their gold loan portfolios amid significant growth observed in this segment vis--vis some lenders. Additionally, the RBI, through a circular, instructed these lenders to ensure adequate controls over outsourced activities and third-party service providers.

Audi launches 24x7 customer assistance service

Audi launches 24x7 customer assistance service

Rediff.com21 Jan 2009

The 24X7 emergency service will be available for all Audi customers with the vehicle under warranty period without additional costs, the company said. As part of the assistance service, two toll-free numbers have been dedicated to Audi car-owners across the country.

5 things we hate about Indian customer care services

5 things we hate about Indian customer care services

Rediff.com29 Dec 2011

As the people on the other side who suffer the interaction with customer care service agents, here are 5 things about Indian call centres that leaves us exasperated.

Car sales drive up thanks to wedding season, rural buy

Car sales drive up thanks to wedding season, rural buy

Rediff.com2 Dec 2024

Auto majors report positive sales figs for November.

BSNL bags Rs 82,916 cr from Rs 1.28 lakh cr telecom budget

BSNL bags Rs 82,916 cr from Rs 1.28 lakh cr telecom budget

Rediff.com23 Jul 2024

Of the total proposed allocation, over Rs 1 lakh crore is meant for BSNL and MTNL-related expenses, including Rs 82,916 crore infusion in BSNL for technology upgradation and restructuring at BSNL.

How's The Josh At Amazon, Flipkart?

How's The Josh At Amazon, Flipkart?

Rediff.com29 Sep 2024

While war rooms are set up closer to the sales, warlike preparations go into it almost 12 months in advance to ensure that on D-day the firm gives its best to its customers.

Cyberfraud Thrives On Fear!

Cyberfraud Thrives On Fear!

Rediff.com29 Jan 2025

The number of cyberfraud cases has skyrocketed from 2,677 in 1999-2000 to 29,082 in FY24 -- more than a 10-fold increase. The RBI pegs digital payment frauds at Rs 1,457 crore in FY24, up more than five times in a year. It's not just the number of frauds. What's alarming is the growing sophistication of the fraudsters, exposing the vulnerabilities within the financial system, observes Tamal Bandyopadhyay.

Jio Fin arm plans Rs 36K cr deal with Reliance Retail

Jio Fin arm plans Rs 36K cr deal with Reliance Retail

Rediff.com27 May 2024

Mukesh Ambani's Jio Financial Services (JFS) is set to seek shareholders' approval for its leasing subsidiary to acquire telecom equipment and devices worth Rs 36,000 crore ($4.33 billion) from Reliance Retail. Jio Leasing Services Limited (JLSL), a wholly-owned subsidiary of JFS, plans to enter the device leasing business, and the equipment will be deployed in broadband wireless connectivity and other services.

How Trai Plans To Scuttle Scams

How Trai Plans To Scuttle Scams

Rediff.com15 Jun 2024

Numbers could be classified further into (140) marketing and (160 or 161) for service calls to easily identify the purpose of the call in the future.

Vistara to operate last flight under its brand on Nov 11

Vistara to operate last flight under its brand on Nov 11

Rediff.com30 Aug 2024

Vistara will operate the last flight under its brand on November 11 and the full-service carrier's operations will be unified with Air India from November 12. The government has given its nod for the foreign direct investment by Singapore Airlines as part of the Air India-Vistara merger. Vistara is a joint venture between Tata Group and Singapore Airlines.

Banks alert customers about mobile banking malware targeting over 200 apps

Banks alert customers about mobile banking malware targeting over 200 apps

Rediff.com21 Sep 2022

Several Indian banks have alerted their customers not to download apps from any source other than official app stores. Banking customers are being targeted by a new type of mobile banking malware campaign using SOVA Android Trojan. This malware captures the credentials when users log onto their net-banking apps and access bank accounts. The new version of SOVA appears to be targeting more than 200 mobile applications, including banking apps and crypto wallets.

Budget: Why exporters are seeking Rs 750 cr from Sitharaman

Budget: Why exporters are seeking Rs 750 cr from Sitharaman

Rediff.com26 Dec 2024

Exporters on Thursday sought a fund of Rs 750 crore for three years to tap USD 25 billion export potential in the US, aiming to seize potential opportunities that may arise as the US President-elect, Donald Trump, has threatened to impose high tariffs on Chinese goods. In its pre-Budget meeting with the finance ministry, Federation of Indian Export Organisations (FIEO) President Ashwani Kumar has also demanded extension of the five per cent Interest Equalisation Scheme (IES).

Credit card spends rise 14.5% in October on festive season purchases

Credit card spends rise 14.5% in October on festive season purchases

Rediff.com26 Nov 2024

Credit card spending reached Rs 2 trillion in October, a 14.5 per cent rise from September, largely driven by festival season purchases. However, the volume of outstanding credit cards increased only marginally during the same period. The spike in spending comes at a time when nearly all major credit card issuers are calibrating their growth in the segment due to visible signs of stress.

Amazon, Flipkart Will Need $1 Billion To...

Amazon, Flipkart Will Need $1 Billion To...

Rediff.com30 Dec 2024

... catch up with Blinkit, Swiggy Instamart and Zepto...